Privacy Policy

Angelbridge Consulting

1. Information We Collect

We collect several types of information from and about our users, including:

Personal Identifiable Information (PII)

Account Information: Your full name, email address, phone number, password hash, and avatar.
Client Profiles: Date of birth, gender, address, emergency contact details, primary concerns, and therapeutic history.
AngelsUnion Profiles: Bio details, age, location, partner preferences, photo uploads, and identity verification documents.

Financial Information

For manual bank transfers, we collect uploaded transaction receipts (proof of payment images). For credit card or digital portal payments, transactions are processed directly by our payment gateway providers (Paystack and Flutterwave), and we do not store your full card details or PINs on our servers.

Usage and Device Logs

IP addresses, browser client agents, login timestamps, search queries, and activity logs indicating when users perform administrative changes or portal sessions.

2. How We Use Your Information

We use the collected data to:

Provide, operate, and maintain our Site, counselor bookings, and subscription plans.
Process secure payments and verify proof of bank transfers.
Send session reminders, transaction notifications, match updates, and blog/devotional publications (via email, in-app notifications, and WhatsApp Business API).
Analyze system performance, prevent fraudulent transactions, and log administrative user updates for compliance (activity logs).
Manually compile match profiles within the AngelsUnion community according to user preferences.

3. Sharing and Disclosing Information

We do not sell, rent, or trade your personal information. We only share information under the following strict guidelines:

With Counselors & Therapists: Your counseling history, concerns, and booking notes are shared with your assigned wellness provider to ensure proper care.
With Matches (AngelsUnion): Approved profile photos, bios, age, and general location are visible to potential matchmaking partners. Governments IDs and contact details (email/phone) are kept strictly hidden until mutual consent is established.
With Service Providers: Specialized infrastructure partners (e.g. database hosts, SMS notification gateways, payment processors) who assist in running our daily services under standard data processing agreements.
Legal Compliance: If required by court orders, local laws, or safety emergencies where disclosure is necessary to protect lives.

4. Data Security & Storage

We utilize robust administrative, technical, and physical security measures to shield your data:

Encryption of all user passwords using secure, modern hashing algorithms (bcrypt/argon2).
Secure socket layer (SSL/TLS) encryption during transmission of booking and payment details.
Firewalled database hosts restricting public queries, coupled with periodic access checks.

While we implement industry-standard precautions, no database or online system is completely impenetrable. We encourage you to use complex passwords and log out after sessions on shared devices.

5. Data Retention

We retain your personal details for as long as your portal account is active, or as needed to supply wellness sessions and matchmaking services. If you request account closure, we delete or anonymize your personal PII and client files, except when legal obligations require us to retain payment histories and invoices for taxation and auditing records.

6. Your Rights & Choices

Depending on your location, you have the right to:

Access & Update: Modify your display name, password, email, and phone number directly from the user settings portal.
Manage Notifications: Opt-in or out of marketing emails, newsletters, and reminders from the notifications setting page.
Deactivate Profile: Hide or deactivate your AngelsUnion profile from matchmaking lists at any time by editing your status.
Request Deletion: Contact us to request deletion of all counselor files, images, or client history databases.

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